TheMobilePhoneZone.com - Terms and Conditions

The below Terms & Conditions apply to any customers placing orders with TheMobilePhoneZone.com:

In addition to the below Terms and Conditions any customer placing an order with TK Communications owners of TheMobilePhoneZone.com is also bound by, and must accept, the Terms and Conditions of the network they wish to connect to:

1.1. All items offered on our website are subject to acceptance and availability, please note: the automated email you receive after ordering is not an acceptance of your order. Offers are valid for all completed sales (i.e. goods have been dispatched) up until 5pm on the last day of each calendar month, unless otherwise stated. If an item ordered is out of stock we will endeavour to notify you within 2 working days of your order being placed. We shall advise you of the likely time scale of any delay, but you are of course at liberty to cancel your order.

1.2. Orders for any of our products can be placed via our Secure Online Server or by completion of a manual application form, which can be faxed or posted back to us.

1.3. Telephone orders will be accepted but goods will not be dispatched until payment has been received, and for pay monthly orders, a completed contract form and the relevant proofs must be received by us, where required.

2.1. TK Communications owners of TheMobilePhoneZone.com will endeavour not to debit any credit/debit cards until an order is ready for processing/despatch, however in some instances it may be necessary to debit and immediately refund a small amount to a card in order to verify that the card and address provided are both valid.

2.2. By placing an order with TK Communications owners of TheMobilePhoneZone.com you automatically consent to the necessary checks being conducted, in the interest of fraud prevention, such as checking that the address and credit/debit card details are correct and that they belong to the customer placing the order (you). These checks are known as AVS and CV2 checks.

3.1. Our web site design team work extremely hard to make sure our web site is as accurate as possible and in order to achieve this, our web site is updated regularly.

3.2. However we cannot guarantee the accuracy of information supplied, especially such things as mobile phone handset specifications and network tariff information and special offers, which may change without prior notice to us. All Errors and Omissions are excepted.

3.3. All offers displayed on our web site remain valid until 12.00 noon on the last day of each calendar month.

4.1. All mobile phones come with a 12-month manufactures warranty. This warranty does not affect your statutory rights, which cannot be excluded or restricted by law.

4.2. Additional insurance and extended warranty periods for mobile phone handsets maybe available either free or at an extra cost on certain products.

5.1. All parcels are delivered by Royal Mail Service or by Courier. The service type used will depend upon the value and/or type of product/s purchased. Recorded, Special Delivery & Courier deliveries require a signature upon delivery, for contract phone orders the person taking out the contract must sign for the phone upon delivery.

5.2. Accessories & Prepay SIM cards - we endeavour to despatch all in stock accessories within 1-2 working days of the order being placed and full payment being received. Accessories and prepay SIM cards are delivered by Royal Mail 1st Class or Recorded Post.

5.3. Mobile Phone Contracts REQUIRING signed contracts and proofs - we endeavour to despatch all contract mobile phones within 2-3 working days of the relevant paper work, (signed contract & relevant proofs) being returned to TK Communications. These items are sent either by Royal Mail Special Delivery, which is Insured Next working Day Delivery. Saturday delivery cannot be guaranteed.

5.4. Mobile Phone Contracts NOT REQUIRING signed contracts and proofs prior to delivery - we endeavour to despatch these connections within 2-3 working days of ordering, subject to your credit/debit card & address being validated, using AVS and CV2 checks (section 2.2) and acceptance by your chosen network. These phones are delivered by Courier to the home address registered with your card issuer and must be signed for by the customer (YOU). Saturday deliveries are by special arrangement only and a fee will apply.

5.5. We cannot be held responsible for any delays with the Royal Mail or a courier delivery service.

5.6. Parcels sent to remotes parts of the

United Kingdom

, such as Northern Scotland and part of

Northern Ireland

and the Isle of Man and out side of the

may take longer to deliver.

5.7. An additional delivery charge maybe applicable on orders to other countries.

5.8. TK Communications cannot be held responsible for any delays resulting due to incomplete or inaccurate information being provided at the time of ordering.

5.9. The first delivery attempt is free of charge however TK Communications reserve the right to charge, at “cost” price, for any subsequent delivery attempts.

6.1. Any information collected by TK Communications, owners of TheMobilePhoneZone.com, including that gathered at the time of ordering/registration, is collected lawfully and in accordance with the Data Protection Act 1998.

6.2. TK Communications do not sell or transmit any customer's personal information, including email addresses, to any organisation for any purpose other than for processing orders placed with us (if necessary).

6.3. We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.
6.4. From time to time we may send you information via email or post regarding your purchase or regarding other services/products available from TheMobilePhoneZone.com. 6.5. You can always "opt-out" or "unsubscribe" from our electronic mailing list to stop you from receiving any further mailings if you so wish.
6.6. If you require any further information regarding our Privacy of Information policy please email sales@themobilephonezone.com.

7.1. Unless we indicate otherwise, all prices stated include VAT and delivery. All Errors and Omissions are excepted. Prices are subject to change at any time.

IMPORTANT: If you are or have been an existing network customer of the network you wish to connect to and have an existing contract, or you have disconnected a previous contract with the same network within 30 days of the date of placing an order with us, you must make us aware of this at the time of ordering. PLEASE ALSO READ THE TERMS & CONDITIONS VERY CAREFULLY.

8.1. If for whatever reason you have disconnected a previous contract with the same network as you have placed an order for a phone on, with us, within 30 days of the date of placing the order, then TK Communications reserve the right to charge you (the customer) the full value of the handset, if you take delivery of or use the phone. The full value of a handset is considered to be the price which TK Communications, owners of TheMobilePhoneZone.com, paid for the handset including VAT and delivery. TK Communications also reserve the right to charge you (the customer) for any costs incurred whilst processing your order due to you failing to inform us of you having ended a contract with the same network within the last 30 days. E.g. if you order a phone on Vodafone (Vodafone is used for example purposes only and this applies to all networks) and an existing contract with Vodafone, which was in your name, has ended within the last 30 days, and you proceed with your order with us (TK Communications), then we (TK Communications) could charge you the full value of the handset at any time, without notice. The full value of a handset is typically, but not limited to, between £100 and £600 depending on the handset and network connected to.

8.2. If you take out a new connection on a network which you currently hold another contract (pay monthly) connection with and subsequently disconnect the existing contract within 45 days of receiving your new phone on a new contract with the same network, then TK Communications reserve the right to charge you (the customer) the full value of the handset. The full value of a handset is considered to be the price which TK Communications, owners of TheMobilePhoneZone.com, paid for the handset including VAT and delivery. The full value of a handset is typically, but not limited to, between £100 and £600 depending on the handset and network connected to.

8.3. All mobile phone and SIM card connections (excluding prepay SIM cards & handsets) are subject to a minimum term airtime contract. The duration of this contract is 12 months unless otherwise stated on our website (www.themobilephonezone.com) or in any written agreement between either; TK Communications and you (the customer) or between you and the network you are connecting to. All connections (excluding prepay) may be subject to a connection fee. All contract connections are subject to status and acceptance by the Network concerned to

United Kingdom

residents aged 18 years or over, full terms and conditions for contract connections for all networks, which TK Communications are dealers for, are available upon request.

8.4. A credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant (you/the customer). We will always advise the applicant (you/the customer) of any negative credit assessments and connection refusals. TK Communications cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant.

8.5. You (the consumer) must remain connected to the tariff selected, at the time of connection, for a minimum of 6 months from the date of connection. TK Communications will charge you (the customer) for any costs incurred as a result of a tariff change within the first 6 months of your contract, even if such a change of tariff is allowed or advised by the network/service provider you are connected with. Please note further terms & conditions govern eligibility for cash back offers.

8.6. Please note by placing an order for an Orange, O2, Vodafone, T-Mobile or 3 contract mobile phone through TheMobilePhoneZone.com you are automatically entering into a 12 month minimum term contract, unless otherwise stated (see 8.3), with the respective service provider for the product(s) and service(s) ordered, which is governed by their terms and conditions, which are available on request.

8.7. TK Communications can not be held responsible for the consequences of any mistakes you may make when placing an order or using the site, however we will endeavour to contact all customers either by email or telephone before an order will be processed.

9.1. The cash back is paid, to you (the customer), by way of a cheque at the end of the minimum term of the contract; in accordance with the terms and conditions, as detailed in points 9.2 to 9.6 inclusive.

9.2. The offer of cash back is an offer run by TK Communications, owners of TheMobilePhoneZone.com, and is only available on a brand new service agreement with a minimum term contract of either; 12 months, 18 months or 24 months, as indicated on our website at the time of ordering (themobilephonezone.com).

9.3. The offer of cash back is only available on selected offers, to the value indicated, on TK Communications’ website (www.TheMobilePhoneZone.com).

9.4. The offer of cash back is not available if you are taking out a connection with a network with whom you currently have a contract (pay monthly) mobile phone, nor if you then subsequently disconnect a phone with that network within 45 days from the date of connection of the new phone supplied by TK Communications, nor if you have had a phone with the same network that has been disconnected within 30 days prior to the date of connection of the new phone supplied by TK Communications.

For clarification: Taking out an additional mobile phone with a network with whom you currently have a contract/pay monthly phone, in your name, IS permissible as long as neither phone is disconnected within 45 days from the date of connection of the new phone; and a handset/contract, in your name, has not been disconnected with the same network within 30 days prior to the date of connection of the new handset.

9.5. The offer of cash back will become void if you change your tariff before the end of the minimum term contract (unless you have obtained written permission from TK Communications prior to any changes being made), or if TK Communications incurs any costs from the network/service provider to which you originally connected due to you having breached either the network/service provider’s terms & conditions or TK Communications’ terms & conditions, or if you fail to pay your bills, or if you disconnect any additional services within 6 months of the date of connection.

9.6. TK Communications will not pay out any cash back where fraudulent activity is suspected, or if completed, signed, contracts and proofs are not returned to TK Communications when required. You will be notified when placing your order if you are required to sign a paper contract or provide proofs of address or signature.

10.1. If for any reason you wish to return a product or receive a replacement product please call our Customer Service Team on 07870887934 or email customer.services@themobilephonezone.com for assistance, it may be necessary for you to contact the Network/service provider before you can return your product, where this is the case, you will be advised by a member of our customer services team.

10.2. We would request that you contact our Customer Service Team as soon as any problem becomes apparent.

10.4. Replacements will be sent out when the original item is returned in its original condition.

10.5. It is the customer's responsibility for the safe return of any goods. All items must be returned as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Any additional items included in the deal such as, but not limited to, accessory packs, hands free kits or other “free gifts” must also be returned unused, in their unopened, original packaging. In the event that you fail to return any additional items supplied with the phone, TK Communications reserves the right to charge you (the customer) for the full value of any such items.

10.6. Where a refund is sought for non-faulty items we reserve the right to charge the initial cost of delivery as incurred by TK Communications. We will not charge for the initial costs of delivery where the product supplied was faulty.

10.7. Refunds cannot be given if we judge that the product has been wilfully or accidentally damaged, misused, neglected, overloaded, modified, adapted or repaired.

10.8. Where contract handsets have been used within the 14 day satisfaction guarantee period, TK Communications reserves the right to give a partial (but fair) refund depending on the amount of use the product has received.

11.1. If you are dissatisfied in any way with any contract connection or contract SIM connection and wish to cancel your agreement under the 14 day satisfaction guarantee, offered by the networks, you must contact our Customer Service team immediately by emailing; customer.services@themobilephonezone.com Our customer service team will then advise you to return the item, to arrive with, TK Communications within 14 days of the date of connection of the phone. You may also be required to contact the network that the phone is connected to for such a return to be authorised under the network’s terms & conditions.

11.3. All items must be returned as they were received with the original packaging and full contents included along with original documentation and proof of purchase.

11.4. Where a refund is sought we reserve the right to charge the initial cost of delivery, as incurred by TK Communications. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

12. Complaints

12.1. If you have cause for complaint regarding any service or product provided by TheMobilePhoneZone.com please email full details to customer.services@themobilephonezone.com.

13.1. To qualify for cash back for “recommending a friend”, the recommended friend must successfully connect to, and remain connected to a new pay monthly price plan purchased through TheMobilePhoneZone.com, and must name you, when asked where they found out about TheMobilePhoneZone.com. Cash Back, to the value advertised, per friend is paid by redemption after month 12 of your friend’s contract.

13.2. For a connection to be classed as successful, a customer must connect to, and remain connected to the tariff as chosen at the time of ordering for 6 months from the date of connection and TK Communications must not incur any costs from the network connected to as a result of the customer or you being connected, or the customer or you being in breach of either the network’s or our terms & conditions.

13.3. Cash back for recommending a friend will only be paid to existing customers of TK Communications and will be paid by redemption, after 12 months of the date of the friend connecting provided the above conditions have been met. You must write to TK Communications at their advertised address stating your name and address and the recommended friend’s name, your mobile number and account number and the recommended friend’s mobile number and account number.

13.4. The offer of cash back for “recommending a friend” is not available if the purchase made by the friend takes advantage of any other offers run by TK Communications other than those advertised on our website (www.TheMobilePhoneZone.com) at time of ordering.

14.1 Where FREE insurance is offered, it is only for the duration advertised on the site (E&OE).

14.2 After the initial FREE period, the company offering the insurance will charge £4.99 a month for the insurance cover on 2G phones and £5.99 a month on 3G phones. If you do not wish to continue the cover you must cancel the cover before the FREE period is up.

14.3 The insurance cover is subject to terms and conditions available upon request.

14.4. You may need to provide TK Communications with additional information, to pass on to the insurance company, required for setting up the insurance cover, this information must be provided immediately upon request or the insurance will become invalidated and the offer of FREE insurance will be void.

14.5. TK Communications can not be held responsible for any problems arising from the insurance or the offer of insurance, as this is an offer made by the insurance provider and any problems must be settled between you (the customer) and the insurance provider.

14.6. Unless you (the customer) receives a letter from the insurance company notifying you that your policy has been started you are to assume that your phone insurance policy has not started and must contact the insurer immediately to rectify this situation or you will not have insurance cover, TK Communications can not be held responsible for any out come arising from an incidence where the insurance policy is not set up or is set up incorrectly as the insurance is provided by a third party and not by TK Communications.

14.7. All phone insurance is offered by a third party. TK Communications only act as an introducer and do not insure any product ourselves. It is important that you read and understand the terms and conditions of the third party insurance company. Should the third party insurance company refuse to insure a product or refuse a subsequent claim, this may not be used as a reason to return any product(s) or break a contract with a mobile phone network or service provider.

15.1. A “network promotion” for this purpose, is defined as any promotion or offer run by the network or service provider, as supposed to an offer run by TK Communications owners of TheMobilePhoneZone.com. Network or service providers include but are not limited to: Orange , Vodafone, O2, T-Mobile and 3.

15.2. TK Communications, owners of TheMobilePhoneZone.com can not be held responsible for any changes to a network promotion from those advertised our web, as these promotions are run by the network or service provider and are beyond the control of TK Communications. Whilst every effort is made to keep our website up to date, these promotions are liable to change at anytime and changes are not always communicated to TK Communications prior to a change being made.

15.3. TK Communications can not be held responsible for any problems arising, either directly or indirectly, as a result of a network promotion.

15.4. Network promotions are subject to terms and conditions, which are set by the network or service provider running the promotion.

16.1. The service of transferring your existing mobile number to a new contract is offered by TK Communications, owners of TheMobilePhoneZone.com, and is only available if all necessary information is provided at the time of ordering, including (but not limited to) PAC code, existing mobile number and existing network; and provided that you have authorisation from your existing mobile phone network/service provider to transfer your existing number, and that by doing so you would not be breaching either the network’s or TK Communications’ Terms & Conditions. Please note, not all customers will be eligible to retain their existing number when taking out a new contract (including, but not limited to, some Prepay/Pay As You Go customers).

16.2. TK Communications can not be held responsible for any loss, financial or otherwise, occurring either as a result of a delay in a mobile number transfer, or in the event of a mobile number transfer not being possible, or for any errors arising due to or during the transfer.

16.3. In the event of a mobile number transfer spanning two calendar months, TK Communications can not he held responsible for any changes to the tariff or line rental on the new contract as these changes are made by the network/service provider and are beyond the control of TK Communications.

16.4. If your mobile number transfer spans two calendar months, TK Communications reserve the right to charge you the difference in selling price between the month of ordering and the month in which the mobile number transfer took place.

16.5. Please not that cancelling your contract under the 14 day satisfaction guarantee may result in the permanent loss of the mobile number being transferred, and any temporary number issued by the network/service provider, TK Communications can not be held responsible for this loss or any other loss arising directly or indirectly from this.

These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law. In the unlikely event that any of these terms are judged unlawful in a English court of law, all other terms covered in these Terms & Conditions will continue to be valid.